Privacy Policy

Urlich Milne Lawyers Limited (collectively referred to as “we”, “us” or “our”) respects your privacy. We are committed to protecting your personal information and acting in accordance with the Privacy Act 2020.

This Privacy Policy will inform you as to how we collect, store and use your personal information when you access and use our website www.uml.co.nz and otherwise interact with us. 

1. WHAT PERSONAL INFORMATION DO WE COLLECT FROM YOU?

1.1 Personal information means any information about an identifiable individual. It does not include information where the identity of the person to which the information relates has been removed (i.e., anonymous information).

1.2 During the course of business, we may collect personal information supplied by you such as:

(a) Your full name, physical address, billing address, mobile phone number, and email address;

(b) Details you provide to us as part of the Anti-Money Laundering and Countering Financing of Terrorism Act 2009 due diligence process;

(c) Your work information such as job title, company and location;

(d) Transaction information such as payment information (including credit and debit card information);

(e) Information relating to your use of our website and interactions with our staff including phone and email communications;

(f) Information that you have authorised other third parties to provide to us; and

(g) Details of your visit to our website.

1.3 Provision of personal information is voluntary but if you do not provide any information that is reasonably requested by us, you may not be able to use our website, or this may impact on our ability to provide you with legal services and respond to your enquiries.

1.4 It is important that the personal information we hold about you is accurate and current. You must ensure that any personal information you provide to us is true and accurate. Please keep us informed if your personal information changes. 

1.5 We will also collect non-personal information about you such as your internet protocol (IP) address, login data, time-zone setting and location, operating systems and platform, and other technology on the devices you use to access our website.

2. HOW DO WE USE YOUR PERSONAL INFORMATION?

2.1 We will use your personal information for several purposes connected with our business operations and functions, including but not limited to:

(a) If you instruct us to advise or represent you;

(b) Processing your requests for further information or responding to your enquiries;

(c) Dealing with requests, enquiries or complaints and other client care related activities and all other general administrative and business purposes;

(d) Carrying out market and product analysis and research;

(e) Analysing or improving our website services and improving our customer service to you;

(f) Contacting you (including by email) about any of our services, or information relating to New Zealand law that we think may be of interest to you (unless you ask us in writing not to);

(g) Contacting you (including by email) about any changes to our Website.

(h) Enforcing our rights under the terms of any agreement we have with you;

(i) Carrying out any activity in connection with any legal, governmental or regulatory requirements that we are subject to or in connection with legal proceedings, crime or fraud prevention, detection or prosecution; and

(j) Identifying any unauthorised attempts to upload or change information, or otherwise cause damage to our website or business.

2.2 We, or third parties authorised by us, may use non-personally identifiable information to compile statistical and analytical reports on the use of the website by all our customers, provided that such reports do not identify you or any other individual users.

2.3 We will only use your personal information for the purposes for which we collected it, unless you have authorised the use of your information for another purpose, or we reasonably consider we need to use your information for another purpose which is directly related to the purpose for which it was obtained or as otherwise permitted by law.

3. WHO MAY RECEIVE YOUR PERSONAL INFORMATION?

3.1 We may disclose your personal information to certain third parties for a particular purpose, including but not limited to:

(a) Third parties who provide products or services related to our services or our website, such as suppliers and service providers;

(b) Third parties who are involved in the prevention or detection of fraud or crime or the apprehension or prosecution of offenders, including the operators and participants of crime prevention schemes in which we participate who may compare your personal information with information collected from other sources and who may keep a record of the searches we make against your name;

(c) Third parties to whom we may be required to pass your information by reason of legal, governmental or regulatory authority or where we believe in good faith that disclosure is necessary to protect or enforce our rights or the rights, property or safety of others;

(d) Trusted third parties to provide services or perform functions on our behalf. We may provide such persons with access to the personal information necessary to perform these functions, based on our instructions and on the condition that this information is treated with the utmost care and kept confidential in line with the requirements of the Privacy Act 2020; 

(e) To third parties such as credit agencies to perform a credit reference or to undertake credit management or collection processes if it is reasonable to do so; and

(e) To any other third party where you have given your express written or oral consent for us to do so.

3.2 We may disclose non-personally identifiable information to our service providers (such as Google) for the purposes of conducting our business and improving our website, services and marketing.

4. SECURITY OF YOUR INFORMATION

4.1 We maintain security safeguards to protect your information and take reasonable steps to ensure that your personal information is not disclosed to any unauthorised person or entity. Any information that we collect about you is held by us in the format of our choice and is kept either safe at secure file storage sites (including electronic file storage sites) or at our premises located at Imagetext House, Ground floor, 3 Owens Road, Epsom, Auckland 1023.

4.2 Regardless of the security measures taken by us, you acknowledge and understand that no data transmission over the internet and no security software or other security feature can be guaranteed as totally secure.

5. RETENTION OF YOUR INFORMATION

5.1 We will only retain your personal information for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements.

5.2 We may retain your personal information for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.

6. ACCESS TO YOUR INFORMATION

6.1 You are entitled to request access to, and correction of any personal information held by us.

6.2 Please contact us via email (admin@uml.co.nz) if you wish to access, change or correct your personal information, or if you have any questions about our Policy. We will respond to access to information requests as soon as reasonably practicable.

7. MAILING LISTS

7.1 We may from time to time send you information about our services or information relating to New Zealand law.

7.2 If you no longer wish to receive this information, please let us know by emailing admin@uml.co.nz or by following the unsubscribe information in the communication. 

8. THIRD PARTY WEBSITES

8.1 Please note our website may also contain links to other third party websites. We do not have any control over those websites and this Policy does not apply to such websites.

9. COOKIES AND MARKETING TOOLS 

9.1 We and our trusted partners use cookies and other technologies in our related services, including when you visit our website or access our services. We automatically collect technical information about your equipment, browsing actions and patterns. Technical information includes internet protocol (IP) address, login data, time zone setting and location, operating system and platform, and other technology on the devices you use to access and use our website.

9.2 A "cookie" is a small piece of information that the website assigns to your device while you are viewing the website. Cookies are very helpful and can be used for various purposes. These purposes include allowing you to navigate between pages efficiently, enable automatic activation of certain features, remembering your preferences and making the interaction between you and our Services quicker and easier. Cookies are also used to help ensure that the advertisements you see are relevant to you and your interests and to compile statistical data on your use of our Services. 

9.3 The cookies and marketing tools used by us include:

a. 'session cookies' which are stored only temporarily during a browsing session in order to allow normal use of the system and are deleted from your device when the browser is closed; 

b. 'persistent cookies ' which are read only by the website, saved on your computer for a fixed period and are not deleted when the browser is closed. Such cookies are used where we need to know who you are for repeat visits, for example to allow us to store your preferences for the next sign-in; 

c. 'third party cookies' which are set by other online services who run content on the page you are viewing, for example by third party analytics companies who monitor and analyse our web access.

9.4 Cookies do not contain any information that personally identifies you, but Personal Information that we store about you may be linked, by us, to the information stored in and obtained from cookies. You may remove the cookies by following the instructions of your device preferences; however, if you choose to disable cookies, some features of our website may not operate properly and your online experience may be limited.

9.5 We also use a tool called “Google Analytics” to collect information about your use of the Site. Google Analytics collects information such as how often users access the Site, what pages they visit when they do so, etc. We use the information we get from Google Analytics only to improve our Site and services. Google Analytics collects the IP address assigned to you on the date you visit sites, rather than your name or other identifying information. We do not combine the information collected using Google Analytics with personally identifiable information. Google’s ability to use and share information collected by Google Analytics about your visits to this website is restricted by the Google Analytics Terms of Use and the Google Privacy Policy.

9.6 You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies you may not be able to access all or parts of our website.

9.7 Please note that any links to third party websites, plug-in and applications may use cookies, over which we have no control.

10. AML/CFT AUSTRALIAN CITIZENS

10.1 If you have any queries or complaints about our collection, use or storage of your personal information (including a complaint relating to any failure by us to comply with our obligations under the credit reporting provisions of the Privacy Act 1988 (Cth) or under the Credit Reporting Privacy Code), or if you wish to exercise any of your rights in relation to your personal information, please contact admin@uml.co.nz and address your email to The Privacy 

 Officer. We will investigate and attempt to resolve any such complaint or dispute regarding the use or disclosure of your personal information. If you       are dissatisfied with the handling of your complaint, you may contact the Office of the Australian Information Commissioner or Australian Financial   Complaints Authority (AFCA): Office of the Australian Information Commissioner, GPO Box 5218, Sydney NSW 2001. Telephone: 1300 363 992 Email:   enquiries@oaic.gov.au

11. CHANGES TO OUR POLICY

11.1 This Policy may be updated or amended from time to time, in which case we will also update the modification date at the bottom of this document.

12. CONSENT TO OUR POLICY

12.1 Your use of our services and website constitutes acceptance of this Policy (or any future variation which may be uploaded to the Website).

13. CONTACT US

13.1 We welcome any feedback or questions about our Policy or any other interaction you may have had with us. Please feel free to email us at admin@uml.co.nz.

WE KEEP OUR PRIVACY POLICY UNDER REGULAR REVIEW. THIS POLICY WAS LAST UPDATED IN OCTOBER 2022.